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---
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title: "How to disable the 2-Step Verification for the Arduino account"
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title: "How to disable the 2-Step Verification on your Arduino account"
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id: 360016759779
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---
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If you need to change your mobile device or perform a factory reset, you can disable 2-Step Verification for your Arduino account.
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## Disable the 2-Step Verification
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---
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1. Go to your [Arduino account profile](https://id.arduino.cc/)
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2. Click on 'Disable' under the Security section. A message will be displayed stating that you will receive an email. It will send the email to the address listed in the account settings section.
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2. Click on **Disable** under the Security section. A message will be displayed stating that you will receive an email. It will send the email to the address listed in the account settings section.
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![Security section highlighted in the profile page](img/2factorAuth1.png)
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3. Check your email for a message with the subject 'Disable Arduino 2-step verification'. Click the link.
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3. Check your email for a message with the subject **Disable Arduino 2-step verification**. Click the link.
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!["Disable Arduino 2-step verification" email containing deactivation link](img/2factorAuth2.png)
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content/About Arduino/My Arduino Account/How-to-enable-the-2-Step-Verification-on-your-Arduino-account.md

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Arduino supports 2-Step Verification via authenticator software as _Authy_, _Google Authenticator_, _Microsoft Authenticator_ or similar.
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Securing your Arduino account is crucial to protect your projects and personal information. Enabling 2-Step Verification adds an extra layer of security, requiring both your password and a code generated by an authenticator app to access your account.
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Arduino supports 2-step Verification via authenticator software such as _Authy_, _Google Authenticator_, _Microsoft Authenticator_ or similar.
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1. Log in to your account, go to [your profile](https://id.arduino.cc/), then in the Security Section click on **Activate**:
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1. Log in to your account, go to [your profile](https://id.arduino.cc/),
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1. In the Security Section, click on **Activate**
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![Security section highlighted in the profile page](img/Profile_Security.png)
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1. In the window, you will be shown a QR code for configuring your account with an authenticator app.
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1. Open your preferred authenticator app (e.g., Authy, Google Authenticator, Microsoft Authenticator).
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![QR code for configuration of Authenticator app](img/2FA_QRcode.png)
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1. A window will display a QR code. This code is used to configure your account with an authenticator app.
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1. Download or open your preferred authenticator app, navigate to the option where you can add a new log in to be used, and scan the QR code.
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![QR code for configuration of Authenticator app](img/2FA_QRcode.png)
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Click **Next** in the Arduino account window.
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Add a new account in the authenticator app and scan the QR code displayed in the window and click **Next**.
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1. The app will now show you a **six-digit code** that changes every 30 seconds, copy this number in the text field from the Arduino window and click **Verify**.
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1. Your authenticator app will generate a **six-digit code** that changes every 30 seconds. Enter this code into the text field in the window and click **Verify**.
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![Code box for configuration of Authenticator app](img/2FA_6digits.png)
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In the Arduino window you will now be provided a **Recovery Code**. It is very important that you save it in a safe place.
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1. The window will now display a **Recovery Code**. Save this code in a secure location.
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![Recovery code written in code box and "I have safely recorded this code" check box](img/2FA_recoveryCode.png)
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You will need it in case you lose your 2-Step Verification app access (for example, if you misplace or break your phone).
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You will need the recovery code if you lose access to your 2FA app, such as if your phone is lost or broken.
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> [!IMPORTANT]
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> If you lose both the access to the 2-Step Verification app and the recovery code, you will no longer be able to access your account, and we in Arduino will not be able to help you.
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> If you lose access to both your 2FA app and the recovery code, you will not be able to access your Arduino account, and Arduino support will be unable to assist you.
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1. Enter the code from your 2-Step Verification app again.
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1. Enter the code from your 2FA app one more time to complete the setup.
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1. Once all this is set, you are good to go! You have now the 2-Step Verification enabled on your Arduino account.

content/About Arduino/My Arduino Account/I-lost-access-to-my-2-Step-Verification-app-how-do-I-log-in-to-my-Arduino-account.md

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When you first enable 2-Step Verification on your Arduino account, a single use, 24 digit, `Recovery code` will be provided. This code needs to be saved, since if you were to lose your 2-Step Verification app (e.g. you misplace or break your phone) you will need it to log in to your account.
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When you enable 2-Step Verification on your Arduino account, you're given a 24-digit recovery code. This code is crucial for accessing your account if you lose your verification app.
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## Where can I find my recovery code
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## How to locate your recovery code
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If you downloaded the file when you received your recovery code, it should be named 'Arduino 2-step verification recovery code'.
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The easiest way to find your recovery code file is by searching for it across your entire computer.
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The easiest way to find your recovery code file is by searching for it across your computer.
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**Windows:**
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1. Open File Explorer by clicking the folder icon on your taskbar or by pressing `Windows + E`.
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1. Open File Explorer by clicking the folder icon on your taskbar or press `Windows + E`.
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1. In the left sidebar, select "This PC" to search your entire computer.
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1. In the left sidebar, select **This PC** to search your entire computer.
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1. Type 'Arduino 2 step verification recovery code' in the search box located in the upper right corner of the File Explorer window and press Enter.
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1. Type **Arduino 2 step verification recovery code** in the search box in the upper right corner of the File Explorer window and press Enter.
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1. Wait for Windows to complete the search and display the results.
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**Mac:**
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1. Click on the Spotlight icon (a magnifying glass) in the upper-right corner of your screen or press `Command + Space`.
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1. Type 'Arduino 2 step verification recovery code'.
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1. Type **Arduino 2 step verification recovery code**.
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1. Spotlight will display a list of matching files from your entire Mac.
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## How do I use my recovery code?
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1. Log into your account.
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1. Log into your Arduino account.
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1. When prompted for 2-Step Verification, click 'Use recovery code'.
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## What should I do if I can't find my recovery code?
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If you can't find your recovery code, you will need to create a new account, as your previous one will no longer be accessible. We do not have any means to provide a new code or access to the old account.
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If you can't find your recovery code, you must create a new account, as your previous one will no longer be accessible. We do not have any means to provide a new code or access to the old account.

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