Skip to content

Can't select the TTO or TTR #21833

New issue
New issue
Open
Bug
#21992
Open
Can't select the TTO or TTR#21833
Bug
#21992
Assignees
SebSept
Milestone
11.0.3
@DWXXX

Description

@DWXXX
DWXXX
opened on Nov 6, 2025

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

11.0.2

Bug description

When we create/modify a ticket, the TTR/TTO or internal ttr/tto can not be select or input.

Image

Relevant log output



Page URL


front/ticket


Steps To reproduce


    

  1. click the assistance of the left menu
    2. 

  2. click the "Create ticket" or "Tickets"-"Add" button on the top
    3. 

  3. on the left side, all the box of the service levels
    4. 



Your GLPI setup information


GLPI information
GLPI: 11.0.2 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language: en_GB
Source Integrity: 126 files changed
  D: locales/ar_IQ.mo
  D: locales/ar_IQ.po
  D: locales/ar_SA.mo
  D: locales/ar_SA.po
  D: locales/ar_SY.mo
  D: locales/ar_SY.po
  D: locales/az_AZ.mo
  D: locales/az_AZ.po
  D: locales/be_BY.mo
  D: locales/be_BY.po
  D: locales/bg_BG.mo
  D: locales/bg_BG.po
  D: locales/bn_BD.mo
  D: locales/bn_BD.po
  D: locales/ca_ES.mo
  D: locales/ca_ES.po
  D: locales/cs_CZ.mo
  D: locales/cs_CZ.po
  D: locales/da_DK.mo
  D: locales/da_DK.po
  D: locales/de_DE.mo
  D: locales/de_DE.po
  D: locales/el_GR.mo
  D: locales/el_GR.po
  D: locales/eo.mo
  ...
Server
Operating system: Linux glpi.xx.xx 6.12.0-55.41.1.el10_0.x86_64 #​1 SMP PREEMPT_DYNAMIC Fri Oct 31 14:20:11 UTC 2025
x86_64

PHP: 8.3.19 fpm-fcgi


PHP extensions: Core, date, libxml, hash, pcre, zlib, filter, json, SPL, random, Reflection, session, standard, openssl,

sockets, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, intl, ldap, exif,

mysqlnd, PDO, Phar, SimpleXML, sqlite3, tokenizer, xml, xmlwriter, xsl, mysqli, pdo_mysql, pdo_sqlite, xmlreader, zip, Zend

OPcache


Setup: disable_functions="" max_execution_time="30" max_input_vars="1000" memory_limit="128M" post_max_size="8M"

session.cookie_secure="0" session.cookie_httponly="1" session.cookie_samesite="" session.save_handler="files"

upload_max_filesize="2M"


Web server: Apache/2.4.63 (Rocky Linux) ()


User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36

Edg/142.0.0.0


Database:


Server Software: MariaDB Server


Server Version: 10.11.11-MariaDB


Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION


Parameters: root@localhost/GLPI


Host info: Localhost via UNIX socket


Requirements:

PHP version (8.3.19) is supported.

OS and PHP are relying on 64 bits integers.

Sessions configuration is OK.

Allocated memory is sufficient.

Following extensions are installed: dom, fileinfo, filter, libxml, simplexml, tokenizer, xmlreader,

xmlwriter.

mysqli extension is installed

curl extension is installed

gd extension is installed

intl extension is installed

mbstring extension is installed

zlib extension is installed

bcmath extension is installed

The constant

SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

openssl extension is installed

Database engine version (10.11.11) is

supported.

The log file has been created successfully.

Write access to /var/www/html/glpi/files/_cache has been validated.

Write access to /var/www/html/glpi/files/_cron has been validated.

Write access to /var/www/html/glpi/files has been validated.

Write access to /var/www/html/glpi/files/_graphs has been validated.

Write access to /var/www/html/glpi/files/_lock has been validated.

Write access to /var/www/html/glpi/files/_pictures has been validated.

Write access to /var/www/html/glpi/files/_plugins has been validated.

Write access to /var/www/html/glpi/files/_rss has been validated.

Write access to /var/www/html/glpi/files/_sessions has been validated.

Write access to /var/www/html/glpi/files/_tmp has been validated.

Write access to /var/www/html/glpi/files/_uploads has been validated.

For security reasons, SELinux

mode should be Enforcing.


Sessions configuration is secured.

exif extension is installed

ldap extension is installed

Following extensions are installed: bz2,

Phar, zip.

Zend OPcache extension is installed

Following extensions are installed: ctype, iconv.

Following extensions are not present: sodium.

Write access to

/var/www/html/glpi/marketplace has been validated.

Timezones seems not loaded, see

https://glpi-install.readthedocs.io/en/latest/timezones.html.
GLPI constants
GLPI_ROOT: "/var/www/html/glpi"

GLPI_VERSION: "11.0.2"

GLPI_SCHEMA_VERSION: "11.0.2@ea2dbba0e1edbf5128d73bdb23c2c9b9f68468ba"

GLPI_FILES_VERSION: "11.0.2-52505ef9"

GLPI_MIN_PHP: "8.2"

GLPI_MAX_PHP: "8.5"

GLPI_YEAR: "2025"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_ENVIRONMENT_TYPE: "production"

GLPI_CONFIG_DIR: "/var/www/html/glpi/config"

GLPI_VAR_DIR: "/var/www/html/glpi/files"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["^\n                        (http|https|feed)://

# protocol\n                        (\n                            (?:\n

(?:xn--[a-z0-9-]++\.)*+xn--[a-z0-9-]++                      # a domain name using punycode\n

|\n                                (?:[\pL\pN\pS\pM\-\]++\.)+[\pL\pN\pM]++                    # a multi-level domain

name\n                                    |\n                                [a-z0-9\-\]++

# a single-level domain name\n                            )\.?\n                                |

# or\n                            \d{1,3}\.\d{1,3}\.\d{1,3}\.\d{1,3}

# an IP address\n                                |                                                           #

or\n                            \[\n

(?:(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){6})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:::(?:(?:(?:[0-9a-f]{1,4})):){5})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){4})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,1}(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){3})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,2}(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){2})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,3}(?:(?:[0-9a-f]{1,4})))?::(?:(?:[0-9a-f]{1,4})):)(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,4}(?:(?:[0-9a-f]{1,4})))?::)(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,5}(?:(?:[0-9a-f]{1,4})))?::)(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,6}(?:(?:[0-9a-f]{1,4})))?::))))\n

\]                                                              # an IPv6 address\n

)\n                        (?:/ (?:[\pL\pN\pS\pM\-._\!$&'()+,;=:@]|%[0-9A-Fa-f]{2}) )*     # a path\n

(?:\? (?:[\pL\pN\-._\~!$&'\\+,;=:@/?]|%[0-9A-Fa-f]{2}) )?    # a query (optional)\n

$~ixuD"]

GLPI_DISALLOWED_UPLOADS_PATTERN: "/\.(php\d*|phar)$/i"

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "[email protected]"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ENABLE: 3

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DOCUMENTATION_ROOT_URL: "https://links.glpi-project.org"

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_LOG_LVL: "warning"

GLPI_SKIP_UPDATES: false

GLPI_STRICT_ENV: false

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_CENTRAL_WARNINGS: "1"

GLPI_SYSTEM_CRON: false

GLPI_TEXT_MAXSIZE: "4000"

GLPI_WEBHOOK_ALLOW_RESPONSE_SAVING: "0"

GLPI_WEBHOOK_CRA_MANDATORY: false

GLPI_ALTCHA_MODE: "interactive"

GLPI_ALTCHA_MAX_NUMBER: 50000

GLPI_ALTCHA_EXPIRATION_INTERVAL: "PT20M"

GLPI_DOC_DIR: "/var/www/html/glpi/files"

GLPI_CACHE_DIR: "/var/www/html/glpi/files/_cache"

GLPI_CRON_DIR: "/var/www/html/glpi/files/_cron"

GLPI_GRAPH_DIR: "/var/www/html/glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi/files/_locales"

GLPI_LOCK_DIR: "/var/www/html/glpi/files/_lock"

GLPI_LOG_DIR: "/var/www/html/glpi/files/_log"

GLPI_PICTURE_DIR: "/var/www/html/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/www/html/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/www/html/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/www/html/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/html/glpi/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/html/glpi/files/_inventories"

GLPI_THEMES_DIR: "/var/www/html/glpi/files/_themes"

GLPI_PLUGINS_DIRECTORIES: ["/var/www/html/glpi/marketplace","/var/www/html/glpi/plugins"]

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
LDAP directories
Server: '',

Port: '389',

BaseDN: 'ou=xx,dc=corp,dc=xx,dc=xx',

Connection filter: '(& (memberof=cn=GLPI,ou=Fungroup,dc=xx,dc=xx,dc=xx))',

RootDN: 'CN=xx,CN=Users,DC=xx,DC=xx,DC=xx',

Use TLS: none
SQL replicas
Not active
Notifications
Way of sending emails: SMTP(smtp://IT_Dept%40xx.xx:********@smtp.exmail.qq.com:465?verify_peer=0)

Name: 'IT_Dept'

Active: Yes

Server: '{imap.exmail.qq.com:993/imap/ssl}'

Login: '[email protected]'

Password: Yes


Anything else?


No response
Metadata
Metadata
Assignees
Labels
No labels
No labels
Type
Bug
Projects
No projects
Milestone
Relationships
None yet
Development
No branches or pull requests
Issue actions