Skip to content

SoftLayer API Error in voidCancelService #22

@mnnmountain

Description

@mnnmountain

SoftLayer_Billing_Item.voidCancelService() generates exception for various type of products

  • For virtual server/baremetal server, it gives error "The ticket was closed automatically as the cancellation was approved and set to cancel on the

anniversary date. Once more, in order to cancel these type of cancellations you would need to contact us

or our sales team."

  • for network product such as IP SecVPN, it gives error such as "There was an error querying the SoftLayer

API: Cannot void cancellation for this service through the API.".

The "SoftLayer_Billing_Item-> cancellationDate attribute value is set to empty even after these exceptions, then allows to call cancelService() to be make.

Can you please fix the API to not have any exception when call voidCancelService() to void the previous anniversary cancellation ?

Please also see SoftLayer internal ticket # 28969547 with sample php file used.

Thanks.

Metadata

Metadata

Assignees

No one assigned

    Labels

    No labels
    No labels

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions